The idea of increasing productivity among employees through mobility is widely accepted among big corporations and small businesses alike. Communication among members of a distributed workforce is definitely made much easier with all the modern mobility solutions. Mobile communication is an umbrella term. Does text message communication in particular help in increasing productivity among employees? Or does it distract employees more than help?
A lot of recent studies show that frequent communication among employees positively correlates with better performance at work. When that is the case, allowing text messaging among employees should be the right choice. However, the casual tone of this communication may be not sit well in a corporate environment if it is not monitored well by the management. At the least, companies should take time to implement policy measures and educate their employees on the workplace etiquettes for texting.
One of the important advantages of allowing texting as an official form of communication is the cost benefit. If every communication among employees has to be a phone call, the costs can be prohibitive. If the alternative to calling is emailing, then the spontaneity is lost. Texting definitely has its place in corporate communication.
Companies have to take the extra care to make sure that there are guidelines about what text messages can be used for. For example, it would be inappropriate for an employee to report absence through text. It would be as inappropriate for an employer to fire an employee over a text message. Though some companies consider texting as an accepted channel for even this kind of important work-related communication, it is better to keep it more for peer-to-peer communication. This separation will make sure that there are no complications in the future.